KIMONO N3 // AERIALS

Return Period: You have 15 days from the date you receive your order to request a return.

Return Shipping: The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

Condition of Items: All returned items must be in their original condition, unused, and in the original packaging. Items that do not meet these criteria may be subject to a restocking fee or may be rejected.

Refund Process: Once we receive your returned item, we will inspect it and process your refund within 10 business days. The refund will be issued to the original payment method.

Exclusions: Some items may be non-returnable due to hygiene or safety reasons. Please check the product description for details.

Processing Time: Orders are processed within 15 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods: We offer various shipping options, including standard and expedited shipping. Available options will be presented at checkout.

Shipping Costs: Shipping costs are calculated at checkout based on the destination and selected shipping method.

Delivery Times: Estimated delivery times vary based on the shipping method selected and your location. Once your order has shipped, you will receive a confirmation email with tracking information.

International Shipping: We currently offer international shipping to select countries. Customs duties and taxes may apply, and these are the responsibility of the customer.

Order Tracking: After your order has shipped, you will receive an email with a tracking number so you can monitor your shipment’s progress.

Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us through the booking form in the homepage.